Hong Kong Delight Carry-Out has been in business for over ten years despite the basic inspiration of “simply trying to make a living”. Located on Martin Luther King Jr., the business has been a staple food service on this busy great street. The owner, Ming F. Cheang, noted that she spends more time working in her business than she ever did while employed by someone else. Owning a business and fully understanding every aspect and has proved to keep Cheang busy. Not only does she have to be knowledgeable about cooking good, quality food, the small business owner is responsible for providing good customer service, managing the businesses finances, and knowing who her competitors are and how they affect her business..
Fortunately, for Cheang the struggle of managing a small business has been minimized with the support of her family. By taking the family approach to running the business, the distribution of work is spread across the family as opposed to resting on the shoulders of one member of the family alone, which can be quite burdensome.
When asked about how the organization plans on keeping up with the competition, Cheang said, “Our goal is to provide good food and nice customer service.” The customers who patronize this popular carry out certainly have very little to no complaints about the company’s simple yet very effective formula for success. Over the past five years, popular review websites such as Yelp & Yahoo! Local, Honk Kong Delite received, on average, 4.3 out of 5 stars from their customers (2011).
If you ever find yourself in the 3100 block of Martin Luther King Jr. Ave SE, do your stomach a favor and stop by Honk Kong Delite Carry-Out. And since Hong Kong Delite’s only means of advertising is word of mouth, do your friends a favor and tell them to stop by too!